When you see the message "The Add-In "Redemption Helper Outlook Extention" cannot be loaded and has been disable by Outlook" after you upgraded to our latest version, please follow these steps to solve the issue:
1. close down Outlook
2. go to
Windows 7 and Vista: C:\Users\%username%\AppData\Local\Microsoft\Outlook\
Windows XP: C:\Documents and Settings\%username%\Local Settings\Application Data\Microsoft\Outlook\Windows
*show the hidden files and folders when browsing to this location. You may do so through following guidelines:
- Open Folder Options by clicking the Start button , clicking Control Panel, clicking Appearance and Personalization, and then clicking Folder Options.
- Click the View tab.
- Under Advanced settings, click Show hidden files, folders, and drives, and then click OK.
3. locate a file called extend.dat
4. rename that file to extend_backup.dat
5. restart Outlook